CONTACTLESS DELIVERY

For the time being, we have contactless delivery to ensure safety for the recipient and the florist. This means that our florist will either call the recipient first and notify them of the upcoming delivery and arrange to leave the flowers at the door or they will knock on the door, move away and leave the flowers on the doorstep, maintaining social distancing rules as they communicate with the recipient.

Nursing homes and hospitals

If you are wanting to send flowers to a resident in a NSW Nursing Home it is your responsibility to ensure that they are accepting flowers before placing your order as a result of the new COVID restrictions and lockdown laws. Delivery and wastage charges may apply if the Nursing Home rejects delivery.

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Our Network and its subsidiaries may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.

Same Day Delivery Exclusions

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, Petals will notify you with alternative delivery options. Most same day deliveries require a 3 hour turn around. While we will try our best, we cannot guarantee delivery to hospitals, businesses and funeral services without a minimum 3 hours notice. Same day cut off and delivery times do not apply to busy floral events including (but not limited to) Mother’s Day, Valentine’s Day, Easter and Christmas. Please check the website for the order cut off times for these days.

Cut off time for Saturday deliveries is 10am weekdays is 2pm. We are closed public holidays

Avoca Beach Florist is committed to the protection of personal information in compliance with National and International Privacy laws and in particular the Australian Privacy Amendment Act 2001

Recipient “Not at Home”

We are not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order for delivery.

If there is a contact phone number on the order form, the courier may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, the courier will attempt to deliver gift on the specified delivery date.

If the courier deems the location to be a “safe” location the item will be left at the address provided. In these cases delivery will be deemed to have been made successfully. If you do not want the order left at the address please ensure this information has been provided in the special instructions field on the order form.
prices include a delivery and service fee in the total price shown at the checkout.