It is not normally policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us so we can determine the best solution to the problem.
We do not guarantee delivery to the following places:
- Hospitals (especially Intensive Care Units)
- Army, Airforce and Naval Bases
- Secure Buildings
We can not guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic.
If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.